This error happens if you click twice on the link that was sent to you (sometimes without you even noticing!). To solve this problem, you will have to delete the link sent to your phone and contact our customer service team so we can resend the link to your phone for free.

help@idstxtra.com.au
1800 444 407

When contacting us by either phone or email, please include the following details:
1. Mobile Number
2. Date of Request
3. Requested Download - please include the code you texted in.
4. Carrier
5. Mobile Handset Make and Model

This will ensure that your enquiry will be answered efficiently. Without these details you may experience delays.

After you placed your order, we'll send you an SMS.
1. You will see "Service Message Received" on your mobile.
2. Press "View" > "Options" > "Retrieve" and the download will begin.

IMPORTANT: By clicking on the link, you will be immediately connected to the internet on your mobile through WAP/GPRS and the download will start automatically. Please make sure you never interrupt your download. otherwise when you click to download again, your will receive an error saying "This has already been downloaded to your phone".

3. Save it when the download is completed.
4. Assign it as a tone, wallpaper, SMS alert etc as desired.

*And remember: each SMS allows one download only!

There are a few possible reasons:

a) Your phone is not compatible
Before making a download request you must 'select your phone' on our website or check the compatible list on advertising material. To check if you phone is compatible click here.

b) Your phone is not WAP and GPRS enabled
In most cases, when you buy a new handset they are not automatically WAP and GPRS enabled. You can get your phone enable by calling your carrier/network. Please contact your carrier and they will help you out. it's free to get your phone enabled.

Optus - 1300 307 937
Telstra - 125 111
Vodafone - 1300 650 410
Virgin - 1300 555 100
Three (3) - 3 - This service only delivers to 3 customers with an internet data pack

For some mobile phones (e.g. Samsung, SonyEricsson, Motorola, and LG) it is not possible to set sound effects as message alerts. Please check if your handset allows sound effects and tones as message alerts before ordering your download.

There are a few possible reasons why you haven?t received your download:

a) Your phone is not WAP and GPRS enabled
In most cases, when you buy a new handset they are not automatically WAP and GPRS enabled. This can be easily done by calling your carrier/network and it?s free. Please contact your carrier and they will help you get your phone enabled

Optus - 1300 307 937
Telstra - 125 111
Vodafone - 1300 650 410
Virgin - 1300 555 100
3 - This service only delivers to 3 customers with an internet data pack

b) Your handset is not configured correctly
On some handsets, WAP and GPRS is deactivated by default. If WAP push is deactivated, you won`t be able to receive any download links. This problem occurs more frequently with certain Samsung and SonyEricsson mobiles. You can easily activate your WAP Push on your mobile as follows:


d) Technical issues with your carrier / network
If there are issues or ?outages? on your carrier network, you may have problems receiving your download. Please contact our customer service team so we can resend the link to your phone for free.

e) Lack of credit for pre-paid users
If you requested to buy a tone or image (to be charged through your mobile account), you must ensure you have enough credit to pay for your order. You will only be charged when you receive your requested content. If you do not have enough credit, you will NOT receive your download ? even after topping up your account. To receive your download please just make your order again (remember: you have not been charged for it!).

You must seek permission from the bill payer before using this service as purchases will be charged to the mobile account ? this excludes PayPal purchases.

After you placed your order, we?ll send you an SMS.
1. You will see "Service Message Received" on your mobile.
2. Press "View" > "Options" > "Retrieve" and the download will begin.

IMPORTANT: By clicking on the link, you will be immediately connected to the internet on your mobile through WAP/GPRS and the download will start automatically. Please make sure you never interrupt your download ? otherwise when you click to download again, your will receive the error saying ?This has already been downloaded to your phone?.

3. Save it when the download is completed.
4. Assign it as a tone, wallpaper, SMS alert etc as desired

*Each SMS allows one download only.

When downloading tones and images your carrier will charge you standard downloading rates. This is because you will be accessing the internet on your phone through WAP/GPRS to download your content. Please check with your carrier if you would like more information on this.

Only the phones listed as supported can receive content - tones and images - from 193 123. Check if your handset is supported by referring to the Supported Phones page.

Your mobile phone must be WAP and GPRS enabled to receive tones and images from 193 123. This is easily done by contacting your carrier. There are no costs to be enabled. If you are not sure whether your phone is enabled, your carrier will also be able to assist you:

Optus - 1300 307 937
Telstra - 125 111
Vodafone - 1300 650 410
Virgin - 1300 555 100
3 - This service only delivers to 3 customers with an internet data pack

a) Through your mobile account
You can choose to be billed on your mobile account (on your phone bill if you are on a plan or have your credits deducted if you are a pre-paid customer): this means your account will be charged $4.40 or $6.60 when you receive the SMS with the tone or image you requested.

b) Through PayPal
You can also choose to be billed through your PayPal account: this way the SMS message you receive with link will be free and your PayPal account will be debited instead.

Please note we are unable to provide refunds if you try to download content to an incompatible phone or if your phone was not internet (WAP/GPRS) enabled at the time of your request.

There are thousands of handsets in the market and many new ones being released every day. Each handset is different, so please always refer to your handset manual for saving and assigning your new mobile tone or image.

If you are having problems to download or receive your content ? please check our FAQ section. If you are still having problems or would like to speak to us, please contact our Customer Service Team. In the event of technical error on our behalf or your carrier?s behalf, we?ll resend you the content requested free of charge after your complaint has been lodged with us.